Building and Leading an Admin Team

Stepping into a leadership role as an administrative team lead comes with a new set of expectations, often without the formal authority or title of “manager.” This session will help you move from doing the work yourself to leading others to do it well. You’ll explore how to build trust, set the tone for your team, and develop your leadership style in a way that feels authentic and impactful.

In this session, you will learn how to:

• Navigate the mindset shift from peer to leader
• Establish trust and credibility without formal authority
• Identify your unique leadership strengths and presence
• Set the tone for a positive, high-performing team culture

Bonus Resource: From Peer to Leader: A Self-Reflection Tool for New Admin Team Leads

A high-performing admin team doesn’t just happen—it’s intentionally built through trust, open communication, and a shared commitment to excellence. In this session, you’ll explore how to shape a supportive team culture, even without formal authority. Learn how to lead by example, foster collaboration, and navigate challenges with professionalism and clarity.

In this session, you will learn how to:

• Define a team culture rooted in trust and shared values
• Communicate clearly and consistently as a team lead
• Foster collaboration across locations, roles, and personalities
• Address conflict and difficult dynamics with confidence and respect

Bonus Resource: Culture Check: A Conversation Starter for Admin Teams

As an admin team lead, one of the most impactful things you can do is support the growth of others. In this session, you’ll learn how to give feedback that builds confidence, encourage professional development without being the formal manager, and create opportunities for your team to shine. Leadership isn’t just about performance—it’s about helping others reach their potential.

In this session, you will learn how to:

• Deliver feedback that’s honest, supportive, and impactful
• Identify development opportunities that align with strengths and goals
• Champion team members and increase their visibility
• Create a culture of continuous learning and encouragement

Bonus Resource: Feedback with Impact: A Quick Guide for Admin Team Leads

Team leads are instrumental in helping others recognize the value the admin team delivers across the organization. This final session will focus on how to speak the language of leadership, advocate effectively for your team’s needs, and build strong partnerships across departments. You’ll leave with strategies to lead with influence and represent your team with confidence.

In this session, you will learn how to:

• Communicate your team’s value in ways leadership understands
• Build strategic relationships with key stakeholders
• Increase your team’s visibility across the organization
• Advocate for resources, recognition, and opportunities

Bonus Resource: Advocate with Impact: Messaging Tips to Champion Your Admin Team